Delete your account and data

Applies to the VivaRemind Caregiver app (the elder app has no account — see below).

Option 1 — In the app

1. Open VivaRemind Caregiver.
2. Go to Settings → Delete account.
3. Confirm. You may be asked to sign in again first.

Option 2 — By email

Email [email protected] from the address you signed up with, with the subject "Account deletion request". We will verify it is your account and confirm when deletion is complete.

What gets deleted

• Your caregiver account (email and sign-in credentials).
• Your profile (display name, language preference, notification token).
• All care links between you and any elders — their devices are unpaired immediately.
• All medications and schedules you configured.
• Your subscription entitlement record (cancel the subscription itself in Google Play — deleting the account does not stop Play billing).

What is not deleted

• The elder's own device keeps its local reminder data — it belongs to them, works offline, and is removed by uninstalling the elder app.
• Records we must keep for legal or accounting reasons (e.g., purchase records held by Google Play).

Timeline

Deletion takes effect immediately in the apps and is completed in our systems, including backups, within 30 days.

The elder app

The elder app uses no email and no password — only an anonymous identifier. To remove its data: unpair from the caregiver (Settings → Unpair, in either app) and uninstall the app. If you would like the anonymous cloud records removed as well, email us the paired caregiver's address and we will remove them with the caregiver's confirmation.