VivaRemind
Terms of Service
1. Accepting these terms
By installing or using the Service you agree to these Terms and to our Privacy Policy. If you set up the elder app on another person's device, you confirm that you are authorized to do so on their behalf and that they consent to the data sharing described in the Privacy Policy.
2. The Service
VivaRemind provides spoken and on-screen medication reminders on an elder's Android device, and a caregiver app for configuring medications remotely and viewing adherence history. Reminder delivery depends on factors outside our control — device power, Android system settings (battery optimization, Do Not Disturb, notification permissions), network availability for sync, and correct configuration by the caregiver.
3. Accounts
Caregivers create an account with an email address and are responsible for keeping their credentials secure and for all activity under their account. The elder app uses an anonymous account created automatically on the device. You must be at least 18 years old to create a caregiver account. You may delete your account at any time — see Delete your account.
4. Subscriptions
- The core reminder service is free. An optional premium subscription (billed through Google Play) raises limits such as the number of linked elders and configured medications.
- Billing, renewal, and cancellation are handled entirely by Google Play under its own terms. You can cancel anytime in the Play Store; access continues until the end of the paid period.
- Refunds follow Google Play's refund policy.
- The subscription is a software convenience. It is not a health service, and no health outcome is promised.
5. Acceptable use
You agree not to:
- pair with an elder's device without their (or their legal representative's) consent;
- use the Service to harass or surveil anyone;
- attempt to access another user's data, probe or circumvent our security rules, or reverse-engineer the Service except where the law permits;
- use the Service for any unlawful purpose.
6. Intellectual property
The Service, including its apps, design, and content, is owned by VivaRemind and protected by law. We grant you a personal, non-exclusive, non-transferable license to use the apps for their intended purpose. The data you enter (medications, schedules) remains yours.
7. Disclaimer of warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE AND UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT EVERY REMINDER WILL BE DELIVERED OR ACKNOWLEDGED.
8. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIVAREMIND SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES — INCLUDING DAMAGES ARISING FROM MISSED, DELAYED, OR UNACKNOWLEDGED REMINDERS — AND OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.
9. Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate accounts that violate these Terms. Sections 6–8 survive termination.
10. Changes
We may update these Terms; material changes will be announced in the caregiver app or by email before they take effect. Continuing to use the Service after a change takes effect means you accept the new Terms.
11. Governing law
These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law rules. Nothing in these Terms limits mandatory consumer protections of the country or state where you live.